Conversational AI & Customer Experience Summit 2026

About Conversational AI & Customer Experience Summit 2026

Two days in Munich, October 28 and 29, 2026, go to conversational AI and the customer experience at H4 Hotel München Messe, Konrad-Zuse-Platz 14, Germany.

Ten topics are listed, among them human-AI collaboration, scaling conversational AI for enterprise, regulatory and ethical considerations, personalization, scaling customer support and measuring ROI. Twelve speakers are listed, including Agnes Bade (Global Head AI & Tech Law, AI Governance) and Johann Strauss, CTO, AI Solutions Team. The listing names digital transformation, strategy, marketing, product and customer experience roles, across industries from banking to retail, automotive, pharma and telecommunication.

Location

Konrad-Zuse-Platz 14, Munich, 81829, Germany

Venue: H4 Hotel München Messe

Agenda

• Day 1, 28 October 2026: 09:00 - Opening Keynote
• 10:00 - Human-AI Collaboration
• 11:00 - Networking Break
• 11:30 - Scaling Conversational AI for Enterprise
• 12:30 - Lunch
• 13:30 - Cross-Industry Applications
• 14:30 - Networking Break
• 15:00 - Future Innovations and Challenges
• 16:00 - End Day 1
• Day 2, 29 October 2026: 09:00 - Emerging Trends in Conversational AI
• 10:00 - Regulatory and Ethical Considerations
• 11:00 - Networking Break
• 11:30 - Conversational AI Strategies for Multichannel Engagement
• 12:30 - Lunch
• 13:30 - Personalization and Customer Insights
• 14:30 - Scaling Customer Support with AI
• 15:30 - Measuring ROI and Success Metrics
• 16:30 - Closing Remarks
• 17:00 - Networking Session

Audience

• Digital Transformation
• Strategy
• Marketing
• Technology
• Innovation
• Brand Management
• Product
• Customer Experience
• Customer Success
• Designer and Researcher
• Solutions Delivery
• ICT Architecture & Engineering
• Speech Applications
• Research
• Enterprise CRM Architect
• Audio Signal Processing

Speakers

• Agnes Bade
  Global Head AI & Tech Law, AI Governance
• Sina Khatibi
  Senior Staff Research Specialist | AI Architect
• Christian Schlee
  Super Squad Lead Digitalization CX
• Olga Oskolkova
  Agentic AI Squad Lead | AI Strategy & Product
• Johann Strauss
  CTO, AI Solutions Team
• Waqas Jutt
  Lead SoC Architect and Global Tech Lead
• Tarun Narang
  Senior Product Manager
• Holger Fischer
  Global Head of Brand Strategy
• Julia Kuschnerenko
  Head of B2C Financial Services G2M Germany
• Anastasia Zdoroviak
  Chief Customer Experience Officer
• Michael McTear
  Emeritus Professor
• Raquel Serrano
  Sr Manager Service and Process Design

Social

• linkedin
• youtube
• instagram
• x
• facebook

Conversational AI & Customer Experience Summit 2026 FAQ